Sale of customer support expenses

The “sale” of customer support expenses is not a typical transaction in QuickBooks because expenses represent costs incurred by your business, not income. Instead, you would record income from providing customer support services. Here’s how to record income for customer support services in QuickBooks:

  1. Set Up an Income Account:
    • Go to the “Lists” menu and select “Chart of Accounts.”
    • Click “Account” at the bottom and choose “New” to create a new account.
    • Select “Income” as the type of account and name it something like “Customer Support Income.”
  2. Record the Support Income:
    • Go to the “Customers” menu and select “Receive Payments.”
    • Choose the customer or entity that has paid for your customer support services.
    • In the “Payment Amount” field, enter the amount of the support income you’ve received.
    • In the “Deposit To” field, select the appropriate bank account where you want to deposit the support income.
    • Add relevant details such as the payment date and payment method.
    • Click “Save.”
  3. Track Income:
    • QuickBooks will now track the income you received from providing customer support services. You can view this income in various reports, such as the Profit and Loss statement.

By following these steps, you can accurately record and track income from customer support services in QuickBooks. Always consult with a certified accountant or tax professional to ensure you are categorizing income correctly and complying with local tax and accounting regulations. Additionally, QuickBooks may have undergone updates or changes since my last knowledge update in September 2021, so it’s a good idea to refer to the latest QuickBooks documentation or reach out to their support team if you have any questions or need assistance with specific features or issues.

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