Sale of customer support fees

To record the sale of customer support fees in QuickBooks, you can create a sales transaction, such as an invoice or a sales receipt, depending on when you recognize the revenue. Here’s a step-by-step guide for both methods:

Method 1: Creating an Invoice

  1. Log in to QuickBooks: Open your QuickBooks account and ensure you’re in the correct company file.
  2. Create an Invoice:
    • Click the “+ New” button.
    • Under the “Customers” section, select “Invoice.”
  3. Select the Customer:
    • Choose the customer who is paying for the customer support services.
  4. Service Date:
    • Enter the date when the customer support services were provided.
  5. Add Support Items:
    • In the “Product/Service” column, select the support service items for the customer support fees.
    • Enter the quantity and rate for each service item.
    • QuickBooks will automatically calculate the total amount.
  6. Payment Terms:
    • Specify the payment terms on the invoice, such as the due date for payment.
  7. Save the Invoice:
    • Click “Save and Close” to save the invoice.

Method 2: Creating a Sales Receipt

  1. Log in to QuickBooks: Open your QuickBooks account and ensure you’re in the correct company file.
  2. Create a Sales Receipt:
    • Click the “+ New” button.
    • Under the “Customers” section, select “Sales Receipt.”
  3. Select the Customer:
    • Choose the customer who is paying for the customer support services.
  4. Service Date:
    • Enter the date when the customer support services were provided.
  5. Add Support Items:
    • In the “Product/Service” column, select the support service items for the customer support fees.
    • Enter the quantity and rate for each service item.
    • QuickBooks will automatically calculate the total amount.
  6. Payment Method:
    • Specify the payment method used by the customer to pay for the customer support services.
  7. Save the Sales Receipt:
    • Click “Save and Close” to save the sales receipt.

By following these steps, you can accurately record the sale of customer support fees in QuickBooks. The choice between an invoice and a sales receipt depends on when you recognize the revenue. If payment is received at the time of the support service, a sales receipt is appropriate. If you expect payment at a later date, use an invoice.

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